DSW Specialised Courier Ltd operates under structured compliance frameworks, quality controls, and safety standards to deliver secure, reliable, time-critical logistics.
DBS REGISTERED | UN3373 Certified | ICO REGISTERED | FULLY INSURED | 24/7 COVER | STRUCTURED SOP FRAMEWORK
Governance & Policies
The following policies outline our formal governance framework and commitment to compliance, confidentiality, and service quality
Data Protection Policy
Outlines our GDPR-compliant approach to lawful processing, data security, and client confidentiality.
Confidentiality Policy
Details strict handling procedures for sensitive, legal, and time-critical consignments.
[Download PDF]
Quality Policy (QP-001)
Defines our commitment to service quality, legal compliance, and continuous improvement across all courier operations.
[Download PDF]
Complaints & Escalation procedure
Defines our formal complaint handling process, investigation standards, response timelines, and escalation controls for service-related concerns. Ensures accountability, transparency, and documented resolution.
[Download PDF]
Operational Framework
DSW Specialised Courier Ltd operates under a structured compliance framework including:
✔ Pre-movement risk assessment
✔ Documented operational procedures
✔ Chain-of-custody handling
✔ Vehicle inspection controls
✔ Incident conduct standards
✔ Driver conduct standards
✔ Document version control
Full procedural documentation is available upon request for corporate due diligence purposes.
Insurance & Cover
Public Liability Insurance
£5,000,000 Cover
Policy available on request.
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Goods in Transit Insurance
£50,000 Cover
(Higher limits available upon request)
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Fully Comprehensive motor insurance with Hire and Reward for courier work (underwritten by Admiral available on request)
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Operated by DSW Specialised Courier Ltd | Company No: 17033982 | Registered in England & Wales